State-of-the-art High-definition Digital Multimedia Players
EGreat USA is a reseller of high-end digital multimedia players, media extenders, media servers, video players, network media players, networked media players, networked media tanks and high-definition digital signage systems.
EGreat USA was established in 2008 and is committed to providing customers with the best multimedia experience available today. The team at Egreat USA brings over 20 years of video and technology experience to the table, along with 4 years of direct experience producing and supporting digital multimedia players.
EGreat USA is based in northern California. The EGreat line of digital multimedia players is available for purchase online via www.egreatusa.com.
EGreat USA was established in 2008 and is committed to providing customers with the best multimedia experience available today. The team at Egreat USA brings over 20 years of video and technology experience to the table, along with 4 years of direct experience producing and supporting digital multimedia players.
EGreat USA is based in northern California. The EGreat line of digital multimedia players is available for purchase online via www.egreatusa.com.
Contact EGreat USA
By email:
For the answers to frequently asked questions about the Networked Media Tank, please visit the "NMT Frequently Asked Questions" page via the link in the left column of this web site.
For support with using the Network Media Tank, please visit the "NMT Support Forum" page via the link in the left column of this web site.
For general questions, and pre-sales questions please send email to:
sales at egreatusa.com
For questions regarding orders, order status, shipping information, or repair, return or warranty status, please send email to:
sales at egreatusa.com
By standard mail:
EGreat USA
2242 Sir Francis Drake Blvd.
Fairfax, CA 94930
UNITED STATES OF AMERICA
Shipping Information:
Orders placed on www.egreatusa.com normally ship within 1-2 business days and most orders are received within 6-10 days of shipment.
When your order ships you will receive an email confirmation including your tracking number.
Egreat USA ships via USPS and shipments can be tracked online via www.usps.com.
Egreat USA currently does not offer expedited shipping.
International orders from Egreat USA are shipped via USPS Express Mail Service (EMS) and are normally received 6-10 days after shipment, however we ask that you allow 2-3 weeks for international delivery.
International customers are responsible for all customs duties and all packages will be marked "Computer Accessory" for processing.
Refund, Returns and Cancellation Policies:
All products sold by EGreat USA carry implied warranty for a period of one (1) year as specified by the manufacturer from the date of purchase.
A Return Merchandise Authorization ( RMA) number is required for returns. Please include your sales/invoice number when emailing to obtain an RMA.
Non-defective products will not be accepted for return after 30 days. Defective or non-compatible products will carry the manufacturers implied warranty, and will be subject to return/repair status.
EGreat USA is not responsible for any delays in repair or returns caused by the manufacturer.
Listed below are our return/exchange policies: ○ Customers are responsible for all shipping charges. ○ All returns are subject to 15% restocking fee, unless specified, and accepted for 30 days from the purchase date. ○ RMAs are valid for 15 days after issuance. Failure to return products within the 15 days for return/repairs or within 30 days of invoice date once the RMA is issued will result in the product being returned to the customer. ○ Returned products damaged in shipment is the responsibility of the customer, and freight insurance is highly recommended on products valued over $100. Insurance is available from most freight carriers at nominal charge. ○ Returned products must be received in original condition with all contents intact. Items returned missing manuals and/or cables or other contents are subject to additional repackaging charges. ○ Products returned damaged or altered physically and no longer in resale condition will be returned to the customer with an written explanation. ○ Egreat USA is not responsible for any implied claims or advertisement conducted by the manufacturer. ○ Store credit for full amount can be taken in lieu of the restocking fee for 30 days from date of sale. ○ Products arriving damaged will be reported to the shipping company as required, however, processing the claim is always the responsibility of the shipper. To return or exchange an item, please email us. Although EGreat USA insures all products from damage during shipment, and will request processing from the freight/shipping company, EGreat USA is not responsible for missing freight or damaged products due to mishandling by the freight company. All information pertaining to the insurer and freight company will be provided upon request.
For more information on returns and warranty policies, please e-mail us.
Orders placed on www.egreatusa.com normally ship within 1-2 business days and most orders are received within 6-10 days of shipment.
When your order ships you will receive an email confirmation including your tracking number.
Egreat USA ships via USPS and shipments can be tracked online via www.usps.com.
Egreat USA currently does not offer expedited shipping.
International orders from Egreat USA are shipped via USPS Express Mail Service (EMS) and are normally received 6-10 days after shipment, however we ask that you allow 2-3 weeks for international delivery.
International customers are responsible for all customs duties and all packages will be marked "Computer Accessory" for processing.
Refund, Returns and Cancellation Policies:
All products sold by EGreat USA carry implied warranty for a period of one (1) year as specified by the manufacturer from the date of purchase.
A Return Merchandise Authorization ( RMA) number is required for returns. Please include your sales/invoice number when emailing to obtain an RMA.
Non-defective products will not be accepted for return after 30 days. Defective or non-compatible products will carry the manufacturers implied warranty, and will be subject to return/repair status.
EGreat USA is not responsible for any delays in repair or returns caused by the manufacturer.
Listed below are our return/exchange policies: ○ Customers are responsible for all shipping charges. ○ All returns are subject to 15% restocking fee, unless specified, and accepted for 30 days from the purchase date. ○ RMAs are valid for 15 days after issuance. Failure to return products within the 15 days for return/repairs or within 30 days of invoice date once the RMA is issued will result in the product being returned to the customer. ○ Returned products damaged in shipment is the responsibility of the customer, and freight insurance is highly recommended on products valued over $100. Insurance is available from most freight carriers at nominal charge. ○ Returned products must be received in original condition with all contents intact. Items returned missing manuals and/or cables or other contents are subject to additional repackaging charges. ○ Products returned damaged or altered physically and no longer in resale condition will be returned to the customer with an written explanation. ○ Egreat USA is not responsible for any implied claims or advertisement conducted by the manufacturer. ○ Store credit for full amount can be taken in lieu of the restocking fee for 30 days from date of sale. ○ Products arriving damaged will be reported to the shipping company as required, however, processing the claim is always the responsibility of the shipper. To return or exchange an item, please email us. Although EGreat USA insures all products from damage during shipment, and will request processing from the freight/shipping company, EGreat USA is not responsible for missing freight or damaged products due to mishandling by the freight company. All information pertaining to the insurer and freight company will be provided upon request.
For more information on returns and warranty policies, please e-mail us.